FAQ
Bookings, Payments & More
Online and in our stores. At all our stores payments can be made by credit card or cash. Online bookings need to be paid by credit card, PayPal, or iDEAL. Online we accept Visa, MasterCard and many more. It is not possible to make a booking without a payment, or to make a booking via the phone or email.
For some attractions, there are different prices for children and infants. See the product page for further information.
No, we do not offer different prices for students or senior citizens.
We kindly advise you to try to make the purchase using a different browser. If that does not work, please try to use a different payment method. If there are other issues or you need more information, please send us an email to [email protected], including which product you are trying to buy and which payment method you tried.
Please make sure to wait 30-45 minutes, and always check your SPAM folder. If the tickets did not arrive please send an email to [email protected]. If you need the tickets directly because you are pressed for time to make your timeslot, you can always call us at +31(0)20-4204000.
If you purchased your tickets in one of our shops and you lose these tickets, it is not possible for us to give you these tickets again.
In general it is not necessary to print your tickets. Most attractions and museums can scan the ticket from your mobile device. For some it is necessary to print the tickets, you can find this information on the product pages. If necessary, it is possible to get your tickets printed at our Tours & Tickets shop on Damrak 26.
No, as most of the tickets are scanned when you visit your destination, it is not important whose name is on the tickets. It is possible for friends/relatives to use tickets in your name or to give the tickets you purchased as a present, unless specified differently on the product page.
For more information about the excursions, cruises, attractions, and museums take a look at the product pages. For further information, feel free to email your question to [email protected].
For information and orders that involve groups of more than 15 people, please send an email to [email protected], include the following information if possible: chosen activity, date, time, and group size.
Please send an email for more information to [email protected] so we can see how we can help you.
Please send an email to [email protected], with the details of your booking and what the complaint is about.
Unresolved complaints by consumers about digitally purchased products on Tours-tickets.com can be resolved through the Online Dispute Resolution.
Activities
No, you are guaranteed a seat on the bus but it is not possible to book a specific seat.
For all the bus excursions from Amsterdam you need to exchange your e-ticket at our shop at De Ruijterkade 34A at Amsterdam Central Station. You can find information concerning check-in time on the product page.
When you go on a bus excursion it is necessary to check in first. In Amsterdam, you can do this at our shop at De Ruijterkade 34A at Amsterdam Central Station.
If on your voucher it states that you need to redeem you voucher, go to our shop at Damrak 26 in Amsterdam.
It is necessary to have a printed ticket when entering the bus for your excursion. You can do this at our shop at De Ruijterkade 34A at Amsterdam Central Station.
Yes, check-in is always at the shop at De Ruijterkade 34A at Amsterdam Central Station.
Usually, yes.
On half day tours there are no toilets on the bus. During the tour it is possible to use a washroom at all the stops. On tours over 8 hours long, we provide busses with toilets onboard.
We do not recommend our tours for guests in a wheelchair, as all tours include parts where walking is required. Please note: guest always have to be able to climb and descent the stairs to get in and out of the bus, and the wheelchair must be folded to be stored on the bus.
Only service dogs (who must be identifiable as such) are allowed to come on the excursion.
Yes, it is possible to bring a stroller on an excursion, however it must be folded on the bus.
Yes, there is room on the bus to store luggage, within reasonable limits, but you remain responsible for it at all times as well as moving it to the bus from the check-in point. You can bring luggage on board of hop-on hop-off buses, within reasonable limits.
When you are late for your excursion you are considered as a "no-show" this means that your tickets are not valid anymore for your excursion. For a fee you can reschedule the tickets for your excursion at our shop at De Ruijterkade 34A at Amsterdam Central Station.
No, it is not possible to join an excursion at a different place after it has started.
Please contact us via +31(0)20-4204000, so we can help you find your guide. If not, you will need to come back by public transport. Please note, Tours & Tickets is not responsible for the costs of public transport back to Amsterdam.
All of our guides speak English and Spanish and the excursion will be in these languages. Some of our excursions are also in French and German. Please look on the product page for information about the languages provided on your excursion.
Please visit our dedicated Keukenhof FAQ.
In general it is not necessary to print your tickets. Most attractions and museums can scan the ticket from your mobile device. For some it is necessary to print the tickets, you can find this information on the product pages. If necessary, it is possible to get your tickets printed at our Tours & Tickets shop on Damrak 26.
If there is enough availability, you might be able to enter the attraction directly. If there is no availability at that moment, the staff will try to help you change your tickets for a later time if possible.
To use images that are taken inside attractions or museum for marketing or sales purposes it is necessary to get permission please send an email to [email protected] for more information.
There are several cruises that depart from different places. Please check the product page and/or your tickets to see where you have to get on the boat.
No, it is not allowed to bring your own food and drinks on board. We do want you to stay hydrated, so a bottle of water or soda is no problem at all.
Please contact [email protected] to check your options, including the size of your group and the date you want to take the cruise.
For renting a private boat please send an email to [email protected].
Only service dogs (who must be identifiable as such) are allowed on the cruise boat.
This differs per boat, if there is a toilet you can find this information on the product page.
No, they cannot come on board but in Amsterdam strollers can be safely stored on the quayside when your cruise departs from Prins Hendrikkade.
The boats are accessible to disabled people when they can walk the two steps in and out of the boat. Wheelchairs cannot be taken on board. In Amsterdam the wheelchair can be safely placed on the LOVERS quayside when your cruise departs from Prins Hendrikkade.
You order the tickets for a certain date and time, you can plan these visits yourself by ordering online on our website.
Yes, you choose one date for both activities but you decide how much time there is between activities by choosing timeslots.
You can leave us a review on either Tripadvisor or Google.
You can park at a reduced daily rate with Qpark via this link.
Resellers, Vouchers & Discounts
If you have a question about your visit, please contact us at [email protected]. For questions about the cancelation policy and for refunds, please contact the company where you purchased the tickets.
Yes, when you purchased a ticket with a different company, you also need to make a reservation. To select your preferred date and time, please follow the instructions on the voucher you have received.
For most of the promotions, you will receive one voucher per person. Each voucher contains one discount code normally located under the barcode.
To place the order, select the number of tickets for the date and time you would like to visit and fill in the mentioned codes on the check-out page by clicking the button: I have a discount code.
For any questions please send us an email to [email protected] with a copy of your vouchers.
If you purchased your tickets via a 3rd party (such as Groupon, Actie van de dag, Vakantieveiligen, etc.) we kindly ask you to get in touch with them for a cancellation.
When purchased on our website, please see the product page as the cancellation policy differs per product.
No, discount codes provided by Tours & Tickets are not valid for combination deals.
For the activity for which you have already chosen a date and time you can go directly to the activity, for the other you will have to visit our shop at Damrak 26 to book a date and time.
Reschedule or Cancel
Please look at the product pages to find out what the refund and rescheduling options are. These differ per product and only apply to tickets bought online. Please note that once tickets have been rescheduled they become non-refundable.
Tickets bought at the shops are non-refundable.
Some tickets cannot be refunded and/or rescheduled. Please send an email to [email protected] to see what your options are if you made a mistake.
Open tickets are valid for one year. Please send an email to [email protected] to find out what the options for your tickets are.
See more information about rescheduling your tickets on the self-rebook page.
